Where can I track my shipment?

Yes, of course. You can reach the details by clicking the “Where’s My Package” link on the www.pixwrap.com/siparislerim page. We deliver your order to your address within 2-3 business days with standard delivery.

How many days after placing an order are the products shipped?

Orders placed during the day are generally handed over to the courier the next business day. The courier’s delivery time is 2-3 business days.

When will my order be delivered?

Orders are delivered within 2-3 business days. (Delivery conditions may vary by region. For detailed information, you can contact your local branch shown on the screen after clicking the “Where’s My Package” link.)

How much is the shipping fee?

For all purchases made on Pixwrap.com, address delivery shipping is 80 TL anywhere in Turkey.

Which courier companies do you work with?

For domestic shipments we work with Aras Kargo and Yurtiçi Kargo, and for international shipments with DHL.

Will I pay a different fee if I choose Cash on Delivery?

In addition to the shipping fee, a cash-on-delivery service fee of 49.90 TL charged by courier companies is added.

Sipariş verdikten kaç gün sonra ürünler kargoya verilir?

We hand over your order to the courier within a maximum of 3 business days.

Can products break during shipping? What should I do if they do?

Our products are shipped in special boxes. Due to any issue that may occur during transport, we kindly ask you to carry out the necessary checks when receiving your product. If there is visible damage, impact, or breakage on the package or product, you can have the courier staff prepare a damage report.

Which countries do you ship to?

We ship to many countries around the world. We have no country restrictions. The product is delivered to any location the courier companies can reach, provided the customer pays the shipping fee.

Which company do you use for international shipments?

We handle international shipments with DHL (Express). The free shipping threshold is €99 / $99.

How much is international shipping?

Shipping fees vary depending on the destination country. You can check the prices under the shipping option after completing your purchase.

How many days does an international order take to arrive?

For international shipments, delivery is made within 3-5 business days, provided the order does not lose time in customs clearance.

How can I place an order?

To place an order on www.pixwrap.com, select the product(s) you like, add the product to your cart, edit your photos as you wish, click the “Product Preview” button to see how your product will look, click “Add to Cart” once you’re done to move to the next step, then click “Continue” to complete your purchase and proceed to payment.

My order wasn’t approved, what should I do?

We are unable to process your order particularly in cases such as low photo quality in photo print products (e.g. below 500 pixels) or images not suitable for printing. In such cases, our team will contact you in writing or by phone with information about your order. If you’d still like to reach us, you can contact us at destek@pixwrap.com.

Can I change my gift note?

You can change your gift note from the “change gift note” button on the https://pixwrap.com/siparislerim page. Please note this change can only be made before packaging.

Can I update my address?

You can update your address by clicking the address edit button on your orders page. Please note you can only do this up until packaging. Address changes for shipped orders can be made through the courier companies, though during busy periods couriers may not always be able to process these changes.

Where do I enter my gift voucher / discount code?

Simply enter your code in the Gift Voucher field on the payment page and click “Use.”

How can I find out the status of my order?

You can track the details of your order from the www.pixwrap.com/siparislerim page.

Will there be invoice/price information inside the box?

Since Pixwrap products can also be gifts, we don’t include an invoice inside your order. We share your invoice to the email address you used to order as soon as possible after your order.

What is your return/cancellation policy?

The return period is 14 business days from the date the product reaches you. As stated in our distance sales agreement, personalized and food products cannot be cancelled or returned, in line with the cancellation/return procedure for personalized products.

Will I have to pay the return shipping costs?

You don’t need to pay for return shipping; you can reach us at +90 533 268 27 72 or send your request to destek@pixwrap.com for the return shipping process.

When will I receive my refund for a returned/cancelled product?

The refunded amount will reflect in your account within 2-8 business days, depending on your bank’s refund procedures. If the refund hasn’t reflected in your account within this period, we recommend contacting your bank about the refund process.

Can I change the photos after placing my order?

We start preparing your order right after you place it. We can make this change as long as the photos haven’t gone to print yet.

Are the photos I upload after ordering stored?

No, never. Once your order is delivered to your address, the photos are automatically deleted from our system.

How can I pay?

You can pay via www.pixwrap.com and our app using Credit Card, Debit Card, or Cash on Delivery.

Can I pay cash on delivery?

Yes. You can place an order from Pixwrap and pay in cash on delivery. The cash-on-delivery service fee is 49.90 TL.

Which products offer cash on delivery?

Cash on delivery is available for all our products. There is an additional charge of 49.90 TL for the cash-on-delivery service. This fee is reflected in the payment as the service fee charged by the courier.

Can I get information about credit card security?

At Pixwrap, the security of your personal information is very important to us. That’s why we have a highly reliable and modern security system. We use 256-bit SSL Security Certificate and 3D Secure infrastructure that encrypts information exchanged during shopping, never store credit card information, and offer a safe shopping experience.

I’m getting an error during payment, what should I do?

We first recommend contacting your bank. Your credit or debit card needs to be enabled for online shopping and have sufficient limit. If there’s no issue with these, you can reach us via live support or our call center at +90 533 268 27 72.

When will my refund be processed?

We process refunds on the same day. However, the time it takes for the payment to reflect in your account may vary depending on your bank’s processing time.

What quality should the photos I use for my products be?

Your photos should have a resolution greater than 500×500 pixels. Also, factors such as filters and low-light conditions can greatly affect the clarity of the image. Considering that photos often appear brighter and more colorful on screens than they actually are, we recommend choosing vivid, filter-free photos that weren’t taken in low light for the best result.

There are defects in the product, what can I do?

You can send us photos of the product you believe is defective, along with your order number, by email. After a detailed review, if the defect is our fault, we will remake the product and send it to you free of charge.